All your data protected and secure

GDPR

The General Data Protection Regulation (AVG) will apply as of 25 May 2018. This means that from that date onwards, the same privacy legislation applies throughout the European Union (EU). With the ever-increasing digitization and the growing bulk of data in the world, protecting these data becomes even more important than it already was.

A reliable information provision is necessary for the proper functioning of our services to our customers and the proper functioning of our organization. Therefore this requires an integrated approach and risk awareness.

It is not about the protection of the Pro4all information, but even more important the information from our customers. Pro4all has written an information security policy and this is the framework for appropriate technical and organizational measures to protect and safeguard the information of our customers and our organization. See below what measures we have taken to secure your data.

What measures did we take?

Storage
All data that is critical or contains sensitive business activities of our customers and our organization are accommodated in highly secure and certified data centers here in the Netherlands (True server, for example). True is our subprocessor. Our data is stored at three different locations in the Netherlands, so that if one data center gives problems, the next data center will automatically be switched on. This includes the backup.

Encryption
this takes place in accordance with best practices and will therefore be continuously subject to change. At the time of version 1.2, this means TLS 1.0, 1.1 and 1.2 with limited algorithms.

Standards Pro4all
In addition to secure storage, nobody can access your data, Pro4all has developed the security policy. This is based on the Code for Information Security (NEN ISO 27001/27002). We are also trying to get ISO certified.

Mailchimp / Google
We have several sub-processors for internal processes. These sub-processors are used to inform you about updates, maintenance work. You always have the option to unsubscribe.

Service Level Agreement

– Uptime guarantee up to 99.9%
– E-mail support for technical and functional questions
– Telephone support for technical and functional questions during office hours (Mon. – Fri. 8:30 am – 5:30 pm)
– All questions are answered based on ‘best effort’ within a maximum of two days.

Processing agreement (GDPR)

We have written an addendum to article 9 of our terms and conditions. This is also the processing agreement that specifies exactly how we handle your personal data.

 Click here for the general terms and conditions and the processing agreement.